SHIPMENTS ARE SEND WITH UPS.
1.- Handbags and necklaces :
Once we receive your order and payment, we generate a purchase order within the next 2 business days. Once the package is placed in the parcel service it takes 3 to 5 business days to arrive. You will be provided with a tracking number so you can track your order.
2.- For custom handbags you designed.
If you designed a handbag we make it especially for you. There is a period of fabric selection, cutting, and sewing. The bag will be ready for shipment 14 days after your order. Once the package is placed in the parcel service it takes 3 to 5 business days to get to your home. You will receive a tracking number so you can track your order.
Every handbag is checked by our quality department before shipment. If you receive a hand bag with a manufacturing defect, you can make a change within the first 15 calendar days of the purchase. The outer material we use is plastic mesh fabric. The sewing process when crafting the handbag requires the bag to be turned from the inside out. In this process, slight alterations may arise in the mesh fabric that is natural. Our quality team inspects for these alterations to be minimal but they can not be eliminated at all. This is not a reason for return, it is not a manufacturing defect but the natural behavior of the plastic mesh when the bag is folded inside out
The steps are the following:
1.-Write us to firstname.lastname@example.org indicating your order number and send photos from different angles where the manufacturing defect is shown.
2.- In case the product meets the exchange conditions, you will be notified electronically and we will send you the steps to follow. The maximum time to make the product change is 15 calendar days from the date of purchase. After this date, it will not be possible to make any changes.
3.- The product must be returned in the same conditions in which it was received with the original packaging and label and in good condition.